[vc_row full_width=”” parallax=”” parallax_image=”” is_container=”” margin_bottom_class=””][vc_column width=”1/1″ margin_bottom_class=””][vc_accordion toggle_type=”accordion” style=”style1″ with_image=”no” image_animation_type=”fadeIn” image_animation_duration=”1″][vc_accordion_tab title=”Would I be able to request a room on the quiet side of the hotel with the sea view, please? A high floor would be good too.”][vc_column_text]
Answer: I will add your request in your booking and send it to the hotel/apartment also and if there is some possibility, they will try hard to arrange what you are asking for.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab img_id=”” title=”My friends and I have booked a room On August under the name Tobber. We would just like to let you know that he will not be going and we were wondering if we could change the name to Geert.” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Dear Bert, I need to know the reservation number of your booking and then I could help you. If you have booked your stay through some other agency and not directly with us, you may contact the travel agency make this modification for you.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab img_id=”” title=”Would it be possible to provide a cot in the room?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Yes, I will add your request in your booking and send it to the hotel. Cot is free of charge

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab img_id=”” title=”Can we order any transport from the airport to the residence?
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Unfortunately we don’t arrange any transport for our customers. Some apartments do, but you need to call us for more information about this.

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[vc_accordion_tab img_id=”” title=”Could I be able to pay in full by Visa card?
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Yes, you can pay in full by Visa card. At the recidence you can pay the rest of your amount by cash or by credit card when you arrive.

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[vc_accordion_tab img_id=”” title=”Are the bed-clothes and the towels included?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Bed linen, change of towels and room-cleaning are included in our prices.

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[vc_accordion_tab img_id=”” title=”I am staying in one of your Apartments in Amsterdam. Please, could you advice me if the rooms have an iron and a hairdryer?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Some room in our establishments have a hairdryer at the rooms, some of them don’t have any. We don’t provide any irons in our apartments. You will find all the information this website.

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[vc_accordion_tab img_id=”” title=”Do you provide a mini fridge/mini bar that we can use/rent in the room to store a baby food?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
The most of our properties have a fridge in the rooms or at reception to hire for some extra pay. You can check the particular residence to get more information. Calling one of our agents is also possible.

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[vc_accordion_tab img_id=”” title=”Please, could you cancel my reservation, I have booked it through some other agency.” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
We can not cancel your reservation booked with some other agency, please, contact them to do this for you.
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[vc_accordion_tab img_id=”” title=”Just to advise you that we will be landing in the early hours of the morning, Is it still ok to check in our rooms?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
No, your late arrival is a problem, we don’t have a 24 hours reception so there is not always somebody to give you the keys from your room.
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[vc_accordion_tab img_id=”” title=”What is the check in time and the check out time?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Check- in time for your room is from 2:00 p.m. on. On the day of departure, your room must be empty before 12:00 o’clock. If you arrive before check- in time, a luggage-room can be used without any extra cost until your room is ready. Some apartments have different check out times, you will get more information about this from our agents.

If you wish a late check- out, please consult one of our agents at least one day in advance, in view of availability and costs.
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[vc_accordion_tab img_id=”” title=”I would like to know if you provide a safety box in your apartments.” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Some of the apartments have a safety box in the rooms and some of them don’t, but you can hire it for some extra pay. The safety box is not big enough for a notebook. Contact our agents for more information.
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[vc_accordion_tab img_id=”” title=”Is the room clean everyday? Is the food like a buffet?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
At our apartments the rooms are once a week clean, but you need to cook for your own. We don’t serve buffets.
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[vc_accordion_tab img_id=”” title=”I have stayed in your apartments 2 days ago and I have just realized that I left my watch in my room at the aparments. Have you found it?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Please, tell me the name of the apartments and number and what kind of watch it is. If we would find it, we can send it to you by cash on delivery.
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[vc_accordion_tab img_id=”” title=”I have made two bookings for Apartments and would like to confirm them. Please could you give us two apartments close together?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
I will add your request in your booking and send it to the hotel and if there is some possibility, we will try hard to meet your claim.
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[vc_accordion_tab img_id=”” title=” Do you have a gym facilities? Could i use the facilities at another property?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Some of our properties have a fitness, you can check our website, where you will get all the information about our facilities. No, you can not use the facilities at another property.
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[vc_accordion_tab img_id=”” title=”Is it possible to rent a car from the Agency and how much does this cost per day?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
ou get all the information about renting a car at the our website, it should cost about 50 €per day, it depends, what kind of car you would like to rent etc. If you want to get more information about this contact our agents.
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[vc_accordion_tab img_id=”” title=”Could you please let me know if your apartments has internet access? If yes, is it available to connect own laptop to your wireless?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
All of our apartments have an internet facilities, and all of them have a possibility to connect the laptop to the wireless.
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[vc_accordion_tab img_id=”” title=”My friends booked a stay in your Hotel, i think they booked it through your website!! They have one spare bed in one of their rooms, so would it be possible to add my name to the booking?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
If your friends booked it through us and in the room is a spare bed, it is not problem for us to add your name in the booking, they already paid for the room, if they paid for the food also, the price of the room is automatically higher with another person. If they booked it through some other agency, they have to contact them to do this modification for you.
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[vc_accordion_tab img_id=”” title=”I have a booking for a couple of weeks time, for 3 people. What happens if only 2 people end up going? What charges are there etc?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
You have already made your booking for the room with 3 people and paid some deposit, even just 2 of you are coming, you have to pay amount on your reservation, doesn’t matter how many of you are coming in the end.
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[vc_accordion_tab img_id=”” title=”I am working for some Airline company. I am wondering if you offer any discount for airline-employees?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
No, we don’t offer discount. Or call our agent for more information.
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[vc_accordion_tab img_id=”” title=”Have you offer any discount for Travel Agency?” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
No, we don’t offer discount. Or call our agent for more information.
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[vc_accordion_tab img_id=”” title=”I want to come to Amsterdam and booked for me and my very small dog (2 kg) flight, could you confirm that my dog will be allowed.” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
Animals are permitted in some of our establishments, but not all. Let us know which apartment you booked.
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[vc_accordion_tab img_id=”” title=”I have reserved a room in your hotel and I need the voucher confirming booking for passage of visa formalities, on the form of hotel with the signature of the responsible and stamp of hotel.” el_id=””][vc_column_text css_animation=”” margin_bottom_class=””]
If you booked your stay through some other agency, you have to contact them to write this letter for you, if you booked it through us, we can do this for you, but you have to make a full payment of your stay with us.
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